At Lumigard, our goal is to offer you the best shipping options, no matter where you live. We deliver to customers across the world every day, and we strive to provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

1. Processing Time

All orders are sent to our fulfillment centers for dispatch within 24 hours after the order is placed. The processing time includes order verification, quality checking, and packaging. Please allow 1 to 3 business days for your order to be fully processed and dispatched.

2. Shipping Time

This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

• Standard International Shipping: Once dispatched, delivery typically takes 7 to 14 business days.

Please note that these are estimated delivery times. While we do everything in our power to ensure your order arrives on time, occasional delays caused by international customs processing or local postal services are out of our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your package's journey. Please allow 48-72 hours for tracking information to update in the courier's system.

Customs, Duties, and Taxes

Lumigard is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.

Multiple Packages

To ensure you receive your items as quickly as possible, orders containing multiple products may be shipped separately from different fulfillment centers. In this case, you will receive multiple tracking numbers.

Lost or Missing Packages

If your tracking information indicates that your package was delivered, but you have not received it, please check with your neighbors or local post office. If you are still unable to locate your package, please contact us immediately so we can investigate the issue with the courier.

If you have any further questions regarding your shipment, please do not hesitate to contact our support team. We are always here to help!

Privacy Policy

Effective Date: August 3, 2026

This Privacy Policy describes how Lumigard (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lumigard.com (the "Site").

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

• Device Information: We collect personal information from your interactions with us and our website, including through cookies, log files, web beacons, tags, and similar technologies. This includes your web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Order Information: When you make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number to fulfill our contract with you, process your payment, and arrange for shipping.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

3. Sharing Personal Information & Targeted Advertising

We share your personal information with service providers to help us provide our services and fulfill our contracts with you.

As described above, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in this privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws.

4. Your Opt-Out Rights

Depending on where you live, you may have the right to opt out of the activities described above. If you would like to exercise this opt-out right, please contact us using the information provided below or use the opt-out links provided on our Site.

Global Privacy Control (GPC)

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information, or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

5. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

6. Changes to this Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at mateecommercesupport@gmail.com.

Lumigard