Privacy policy

PRIVACY POLICY
Last updated: September 3, 2026

Welcome to Lumigard! Lumigard operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lumigard is owned and operated by MaTe e-commerce, a general partnership (VOF) established under the laws of The Netherlands.

Lumigard is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services or otherwise communicate with us. For the purposes of the General Data Protection Regulation (GDPR) and applicable data protection legislation, MaTe e-commerce acts as the data controller of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you understand the collection, use, and disclosure of your information as outlined herein.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS
"Personal information" refers to data that identifies or can reasonably be linked to you. It does not include completely anonymized or aggregate data. Depending on how you interact with our store, we collect:

Contact Details: Name, billing address, shipping address, email address, and phone number.

Financial & Payment Details: Payment card details, billing verification, transaction amounts, payment confirmation IDs (processed securely via PCI-compliant payment processors such as Shopify Payments, Stripe, or PayPal; we do not store raw card numbers on our servers).

Order & Commercial Details: Products viewed, cart additions, purchased items, returned or refunded products, order history, and fulfillment tracking.

Device & Technical Information: IP address, browser type, device identifiers, time zone settings, network provider, and usage activity collected automatically via cookies, pixels, and web beacons.

Customer Communications: Inquiries, feedback, product reviews, and correspondence submitted to our customer support desk.

2. HOW WE COLLECT PERSONAL INFORMATION
We obtain personal data through:

Direct Interaction: When you browse our store, complete checkout, set up an account, sign up for our newsletter, or submit a customer service inquiry.

Automated Tracking Technologies: Cookies, tracking pixels (such as the Meta Pixel), and analytical tags that register browsing habits and technical device metrics.

Third-Party Service Providers: Integrated e-commerce apps, global fulfillment and shipping agents, payment gateways, and advertising platforms.

3. HOW WE USE YOUR PERSONAL INFORMATION
We process your personal information for the following legitimate business purposes:

Order Fulfillment & Contract Performance: Processing transactions, arranging air freight and domestic delivery (USPS/carriers) with our fulfillment partners, sending tracking updates, and handling customer returns.

Marketing & Advertising: Showing personalized advertisements on platforms such as Meta (Facebook, Instagram) and TikTok, running retargeting campaigns, and sending promotional updates (subject to your opt-out rights).

Security & Fraud Prevention: Verifying transactions, mitigating credit card fraud, detecting suspicious IP activity, and protecting our store infrastructure.

Customer Support & Operational Improvement: Responding to inquiries, resolving delivery issues, analyzing site navigation metrics, and enhancing store conversion.

Legal Compliance: Satisfying accounting, tax, customs reporting, and legal discovery obligations under Dutch and international jurisdictions.

4. DISCLOSURE OF PERSONAL INFORMATION
We may disclose relevant personal details to third-party vendors for strictly operational purposes:

Shopify Inc.: To host, secure, and maintain our storefront infrastructure.

Logistics & Fulfillment Partners: International freight agents and local postal services (such as USPS) to deliver your purchased goods.

Payment Gateways: Providers processing transactions under strict industry encryption standards.

Marketing & Analytics Partners: Third-party tracking providers (e.g., Meta, Google, TikTok) to deliver targeted ads and measure ad performance.

Legal Authorities: When mandated by subpoena, court order, or binding statutory enforcement laws.

5. INTERNATIONAL DATA TRANSFERS
Because MaTe e-commerce is based in The Netherlands and serves international customers (including the United States), your data is transferred, processed, and stored across global server locations (principally within the EU, the US, and Canada via Shopify's infrastructure).

When transferring data from the European Economic Area (EEA) to external jurisdictions, we rely on established cross-border mechanisms, including the European Commission’s Standard Contractual Clauses (SCCs) or adequacy decisions.

6. RETENTION AND SECURITY
We implement industry-standard encryption, firewalls, and SSL certificates to safeguard your personal details. While we take commercially reasonable measures to prevent unauthorized access, no data transmission across the internet is unconditionally secure.

We retain your personal details only as long as necessary to fulfill the operational purposes described in this policy, reconcile commercial disputes, maintain warranty logs, and comply with mandatory tax retention periods (e.g., 7-year statutory financial record-keeping under Dutch tax law).

7. YOUR PRIVACY RIGHTS (GDPR & US STATE LAWS)
Depending on your residency (e.g., European Economic Area, United Kingdom, or US states such as California, Virginia, or Colorado), you possess specific legal rights concerning your personal information:

Right to Access / Know: Request confirmation of whether your data is being processed and obtain a copy of held records.

Right to Correction: Update or rectify inaccurate or outdated personal data.

Right to Deletion ("Right to Be Forgotten"): Request that we erase your personal data, subject to lawful record-keeping exceptions.

Right to Data Portability: Obtain your information in a structured, machine-readable format.

Right to Opt-Out of Targeted Advertising / "Sale": Under various US state privacy laws (including California's CCPA/CPRA), consumers have the right to opt out of the "sale" or "sharing" of personal data for cross-context behavioral advertising. You may exercise this right by setting your browser's Global Privacy Control (GPC) or contacting us directly.

Right to Non-Discrimination: We will not deny services, charge differing rates, or offer disparate product quality if you exercise your statutory privacy rights.

To submit a data access or deletion request, email us at the contact address listed below. Verification of identity may be required prior to releasing records.

8. CHILDREN'S DATA
Our store and Services are strictly directed toward adults of legal age in their jurisdiction. We do not intentionally collect, solicit, or sell personal information belonging to minors under the age of 16. If you suspect a minor has provided us with personal records, please notify us immediately for prompt deletion.

9. COMPLAINTS & CONTACT INFORMATION
For questions regarding our privacy architecture, data rights requests, or operational policies, contact our data protection team:

Trade Name: Lumigard

Legal Entity: MaTe e-commerce (VOF)

Chamber of Commerce (KVK): 42165496

Customer Support Email: mateecommercesupport@gmail.com

EU residents maintain the right to register complaints regarding data handling directly with the competent supervisory body (Autoriteit Persoonsgegevens in The Netherlands) or their local data protection authority.