FAQs

Shipping & Delivery

How long will it take to receive my order? Orders are typically processed within 1 to 3 business days. Once shipped, delivery usually takes between 7 to 14 business days, depending on your location. You will receive an estimated delivery date at checkout.

Will I receive a tracking number? Yes. Once your order has been processed and shipped, you will automatically receive an email with your tracking number and a link to monitor your package's journey.

Do you ship internationally? Yes, we ship worldwide. Please note that international shipments may be subject to local customs duties or taxes, which are the responsibility of the buyer.

Returns & Guarantees

What is your return policy? We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving the item. The product must be unused and in its original packaging.

What do I do if my item arrives damaged or defective? We stand by the quality of our products. If your item arrives damaged, please contact our support team within 48 hours of delivery with a clear photo of the issue, and we will immediately arrange a free replacement or a full refund.

Orders & Payment

Can I change or cancel my order after placing it? We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us within 12 hours of placing it. Once an order has been shipped, it cannot be modified or canceled.

What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted checkout system.

Product Inquiries

Where are your products coming from? We partner with trusted global suppliers and manufacturers to bring you high-quality lifestyle products at the best possible prices. Your items will be shipped directly from our partner fulfillment centers.

Do your electronics come with a warranty? Yes, all electronics and powered items come with a standard 1-year manufacturer’s warranty covering any technical defects under normal use

Contact us

Lumigard is operated by MaTe e-commerce, based in New Jersey.